Journal
Behind the Prints: How Your KASEO Case Is Made
How to Keep Your Phone Case Looking New
How to Find Your iPhone Model in 10 Seconds
Need a hand?
Find your fit
How to check: open Settings → General → About on your iPhone and look at Model Name. Then tap it below.
Tap your model above.
Shop all iPhone casesHow to check: on your iPad open Settings → General → About and look at Model Name (e.g. “iPad Air 11-inch (M2)”). Then tap the matching one below.
Tap your iPad above.
Shop iPad casesHow to check: on Amazon go to Account → Content & Devices → Devices and tap your Kindle to see its exact name. On the Kindle itself: Settings → Device Options → Device Info.
Colour screen? It's a Colorsoft. Wireless charging? It's a Signature Edition.
Tap your Kindle above.
Shop Kindle casesHow to check: type your model number and we'll tell you which case to pick.
- Close your MacBook and flip it over.
- Near the hinge, find the model number starting with A, e.g. A2681.
- Type it in below.
Can't read it? Apple menu → About This Mac shows your model and year, or email us and we'll help.
Shop MacBook casesOur sleeves come in 13”, 14” and 16”. Measure your laptop closed (width × depth) and we'll pick the size.
- 13” MacBook Air 13” and laptops up to 31 × 21.5 cm
- 14” MacBook Pro 14” and laptops up to 31.4 × 22.3 cm
- 16” MacBook Air 15”, MacBook Pro 16” and laptops up to 36 × 25.7 cm
Inside measurements: 13” 31.2 × 21.5 cm · 14” 31.6 × 22.5 cm · 16” 36.3 × 26 cm.
Shop laptop sleevesGood to know
Frequently asked questions
When will I receive my order?
We don't keep shelves of ready-made cases. Every KASEO is made just for you, the moment you order, so please give us a little time:
- 1Printed freshYour design is printed onto your exact model once you order.
- 2Carefully inspectedEvery piece is checked before it's packed.
- 3Delivered to youHanded to the courier with tracking.
- Production
- Printed and shipped in 1–3 business days
- Delivery, local & regional
- 2–5 business days after production
- Delivery, international
- 10–30 business days after production
Busy season heads-up: from Black Friday through Christmas, production and couriers are at their busiest, so orders can take a little longer. Ordering a gift? Order early. Christmas cut-offs: 15 November worldwide, 5 December within the EU.
Why is every KASEO made to order?
Because your case should be made for you, not pulled from a pile. Most shops order thousands of the same case and hope they sell. We print yours only once you order it, onto your exact model, and check it before it's packed.
That means no old stock, far less waste, and a case that's truly yours. Your case is printed and shipped in 1–3 business days.
How do I know which model I have?
Ordering the wrong size is the most common mix-up, so we made it easy. Our Find your fit guide walks you through it in seconds:
- iPhone & iPad: Settings → General → About → Model Name.
- Kindle: Amazon → Account → Content & Devices.
- MacBook: the “A” number on the underside, e.g. A2681.
- Laptop sleeve: measure width × depth and we'll pick 13”, 14” or 16”.
Still unsure? Email us a photo and we'll tell you.
Are the phone cases MagSafe compatible?
Yes. Every KASEO tough phone case has a built-in magnetic ring, so MagSafe chargers, wallets, stands and grips snap straight on and stay put.
Pair it with one of our magnetic wallets or grips in the same print for a matching set.
How much is shipping?
Standard shipping is free on orders of €60 or more to the EU and UK, €75 or more to the US and Canada, and €90 or more everywhere else. Two cases usually gets you there in Europe.
Below that, shipping is calculated from your address and shown in full at checkout before you pay. No surprises added at the last step.
How does Buy 2, Get 1 Free work?
Add any 3 phone cases to your cart and one of them is free. It applies automatically at checkout, so there's no code to remember.
Mix and match any designs and models: one for you, one for your sister, one for your best friend.
How do I track my order?
As soon as your order ships you'll get an email with a tracking link. It can take up to 48 hours for the first update to appear, so don't worry if it looks quiet at first.
You can also check any time on our Track your order page. Ordered more than one item? They may arrive in separate parcels, each with its own tracking.
Will I pay customs or import fees?
Within the EU: no. There are no import duties to pay.
Outside the EU, your country may charge customs duty or import tax depending on its rules and your order value. These are set by your local customs office, aren't included in our prices, and are paid on delivery. If you're unsure, check your country's customs allowance before ordering.
Can I change or cancel my order?
Be quick! Email contact@shopkaseo.com straight away with your order number. If production hasn't started, we'll do our best to change or cancel it.
Because printing starts very soon after you order, once your case is being made it can't be changed. Double-check your model and address before you pay.
My item arrived damaged or wrong. What now?
Sorry about that! Email contact@shopkaseo.com within 14 days of delivery with your order number and clear photos of the problem (we may ask for a short video too).
Once it's verified we'll send a free replacement or a full refund, your choice, and you won't need to send anything back. Faults that appear later in normal use are covered by our 90-day warranty.
Can I return it if I change my mind?
EU & UK: yes, you have 14 days after delivery to change your mind, no reason needed. Contact us first and we'll send return instructions. The item needs to come back unused, and return shipping is at your cost. We refund everything, including your original delivery, within 14 days.
Outside the EU & UK: because every case is made to order, we can only refund damaged, defective, wrong or lost items. Full details are in our Refund Policy.
How can I contact you?
Email contact@shopkaseo.com, use our contact form, or message @shopkaseo on Instagram.
Real people, real replies, usually within 1–2 business days.
Your cart is empty
Have an account? Log in to check out faster.