Shipping policy

Last updated: September 2026

1. How Our Orders Work

KASEO doesn't operate from a warehouse. Every case is made to order by our production partner the moment you check out, which means your case exists because you ordered it — not before. It's a slower model than pulling from a shelf, but it means less waste and a case made specifically for your device. Because production begins almost immediately, we're unable to cancel or modify an order once it's underway.

If you need to change or cancel an order, reach out to contact@shopkaseo.com as soon as you can. If production hasn't started yet, we'll do what we can to help — but once it has, the order is locked in.

2. Production Time

Every order goes through production before it ever reaches a carrier — typically 2–7 business days. This is separate from delivery time, so it's worth building into your expectations if you're ordering for a specific date. During busier periods, like holidays or major sales, production can run a little longer than usual as demand increases across the board.

3. Delivery Time

Once your case leaves production and is handed to a carrier, here's what to expect:

Local/regional delivery: 2–5 business days
International delivery: 10–30 business days

International shipping in particular depends on factors outside our control — customs processing, regional logistics, and carrier volume can all affect timing. Occasionally that means the full 10–30 day window, or slightly beyond it. If your order is running noticeably behind, get in touch at contact@shopkaseo.com and we'll look into exactly where it stands.

4. Where We Ship

KASEO ships to customers worldwide. If your country doesn't appear as a shipping option at checkout, email us at contact@shopkaseo.com — we'll let you know what's possible and whether there's a workaround.

5. Shipping Costs

Shipping is calculated based on your delivery address and shown in full before you complete your order — no surprises added at the last step, and nothing hidden in the fine print.

6. Order Tracking

Once your case ships, you'll get a confirmation email with tracking, where available. It can take up to 48 hours after dispatch for that tracking to activate, so don't worry if it looks quiet at first. If you don't receive a shipping confirmation within the expected window, contact contact@shopkaseo.com and we'll check on it.

7. Customs, Duties & Import Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, or VAT charged by the destination country. These are set by your local customs authority, not by KASEO, and aren't included in your checkout total. We'd recommend checking with your local customs office before ordering if you want to know what to expect. We're not able to cover or predict delays caused by customs processing on their end.

8. Order Not Arrived

If your estimated delivery window has passed and your order still hasn't shown up, contact us — we'll investigate on our end and work with the carrier to track it down. Full details on this process are in our Lost Parcel Policy.

9. Incorrect Shipping Address

Double-checking your delivery address before you check out goes a long way — because production starts quickly, there's often a very small window to catch and fix a mistake. If you spot an error, contact us immediately and we'll do what we can if the order hasn't yet entered production. Once it has, we're unable to guarantee a change. Full details are in our Incorrect Address Policy.

10. Split Shipments

Ordered more than one item? They may arrive separately depending on each item's production schedule. You'll receive individual tracking for every shipment, so you can follow each piece of your order on its own.