Damaged Items Policy

Last updated: September 2026

If your KASEO order arrives damaged, defective, or not what you ordered, we want to make it right quickly. Inspect your order as soon as it arrives, and contact us at contact@shopkaseo.com within 14 days of delivery with:

• Your order number
• A short description of the issue
• Clear photos of the damage

To help us verify your claim, we may also require a short video — for example, showing a magnet that isn't holding, or a case that doesn't sit flush. Claims submitted without the evidence we request cannot be processed.

What Happens Next

Once we've verified the issue, we'll send a free replacement or issue a full refund — whichever you'd prefer. We reserve the right to decline claims we reasonably believe to be fraudulent or unsubstantiated.

Please Note

For damaged, defective, or wrong items, you won't need to ship anything back to us — we may ask you to hold onto the item until your claim is resolved, in case we need further information.

This applies specifically to items that arrive damaged, defective, or incorrect. If you're returning an item because you've changed your mind, that's covered separately in our Refund Policy. For manufacturing defects that appear after delivery rather than on arrival, see our Warranty Policy.