Warranty Policy

Last updated: September 2026

KASEO cases are built to hold up to everyday use, and this Warranty Policy covers what happens if a fault develops in normal use after delivery. If your case arrived already damaged, faulty, or not what you ordered, that's a different process — head to our Damaged Items Policy instead, which covers issues present on arrival.

What's Covered

Every KASEO case is warranted against manufacturing defects for 90 days from the date of delivery — this covers things like faulty printing, a case that doesn't sit correctly on your device, or hardware such as MagSafe magnets failing to work as intended.

To make a claim, contact us at contact@shopkaseo.com with your order number and a description of the fault, along with clear photos of the issue. To help us verify the claim, we may also require a short video — for example, showing a magnet not holding or a case not sitting flush. Claims submitted without the evidence we request cannot be processed. Once verified, we'll send a free replacement or issue a refund, your choice.

What Isn't Covered

This warranty covers manufacturing defects only. It does not cover:

  • Normal wear and tear from everyday use
  • Damage caused by drops, impacts, or misuse
  • Damage caused by exposure to heat, chemicals, or cleaning products
  • Cosmetic changes such as fading or scuffing over time
  • Issues caused by a third-party accessory not designed for use with your case

Your Statutory Rights

This warranty exists alongside your statutory consumer rights, not in place of them. Customers in the EU are entitled to the legal guarantee of conformity, which covers goods for 2 years from delivery. Customers in the UK have equivalent protection under the Consumer Rights Act. Nothing in this policy limits or replaces those rights.

How to Make a Claim

Email contact@shopkaseo.com with your order number, a description of the issue, and the supporting evidence outlined above. We aim to respond within 1–2 business days and will let you know promptly if we need anything further to process your claim.