How to check: on Amazon go to Account → Content & Devices → Devices and tap your Kindle to see its exact name. On the Kindle itself: Settings → Device Options → Device Info.
Colour screen? It's a Colorsoft. Wireless charging? It's a Signature Edition.
We don't keep shelves of ready-made cases. Every KASEO is made just for you, the moment you order, so please give us a little time:
1
Printed freshYour design is printed onto your exact model once you order.
2
Carefully inspectedEvery piece is checked before it's packed.
3
Delivered to youHanded to the courier with tracking.
Production
Printed and shipped in 1–3 business days
Delivery, local & regional
2–5 business days after production
Delivery, international
10–30 business days after production
Busy season heads-up: from Black Friday through Christmas, production and couriers are at their busiest, so orders can take a little longer. Ordering a gift? Order early. Christmas cut-offs: 15 November worldwide, 5 December within the EU.
Why is every KASEO made to order?
Because your case should be made for you, not pulled from a pile. Most shops order thousands of the same case and hope they sell. We print yours only once you order it, onto your exact model, and check it before it's packed.
That means no old stock, far less waste, and a case that's truly yours. Your case is printed and shipped in 1–3 business days.
How do I know which model I have?
Ordering the wrong size is the most common mix-up, so we made it easy. Our Find your fit guide walks you through it in seconds:
iPhone & iPad: Settings → General → About → Model Name.
Kindle: Amazon → Account → Content & Devices.
MacBook: the “A” number on the underside, e.g. A2681.
Laptop sleeve: measure width × depth and we'll pick 13”, 14” or 16”.
Still unsure? Email us a photo and we'll tell you.
Are the phone cases MagSafe compatible?
Yes. Every KASEO tough phone case has a built-in magnetic ring, so MagSafe chargers, wallets, stands and grips snap straight on and stay put.
Pair it with one of our magnetic wallets or grips in the same print for a matching set.
How much is shipping?
Standard shipping is free on orders of €60 or more to the EU and UK, €75 or more to the US and Canada, and €90 or more everywhere else. Two cases usually gets you there in Europe.
Below that, shipping is calculated from your address and shown in full at checkout before you pay. No surprises added at the last step.
How does Buy 2, Get 1 Free work?
Add any 3 phone cases to your cart and one of them is free. It applies automatically at checkout, so there's no code to remember.
Mix and match any designs and models: one for you, one for your sister, one for your best friend.
How do I track my order?
As soon as your order ships you'll get an email with a tracking link. It can take up to 48 hours for the first update to appear, so don't worry if it looks quiet at first.
You can also check any time on our Track your order page. Ordered more than one item? They may arrive in separate parcels, each with its own tracking.
Will I pay customs or import fees?
Within the EU: no. There are no import duties to pay.
Outside the EU, your country may charge customs duty or import tax depending on its rules and your order value. These are set by your local customs office, aren't included in our prices, and are paid on delivery. If you're unsure, check your country's customs allowance before ordering.
Can I change or cancel my order?
Be quick! Email contact@shopkaseo.com straight away with your order number. If production hasn't started, we'll do our best to change or cancel it.
Because printing starts very soon after you order, once your case is being made it can't be changed. Double-check your model and address before you pay.
My item arrived damaged or wrong. What now?
Sorry about that! Email contact@shopkaseo.com within 14 days of delivery with your order number and clear photos of the problem (we may ask for a short video too).
Once it's verified we'll send a free replacement or a full refund, your choice, and you won't need to send anything back. Faults that appear later in normal use are covered by our 90-day warranty.
Can I return it if I change my mind?
EU & UK: yes, you have 14 days after delivery to change your mind, no reason needed. Contact us first and we'll send return instructions. The item needs to come back unused, and return shipping is at your cost. We refund everything, including your original delivery, within 14 days.
Outside the EU & UK: because every case is made to order, we can only refund damaged, defective, wrong or lost items. Full details are in our Refund Policy.
“The durability of the case is amazing! Very strong material and great quality. The design is very clear for a phone-case and the mag-safe works perfectly....”
Ylenia · Verified buyer★★★★★
“I'm from the US and was scared they wouldn't arrive but I bought 3 cases with their Pay for 2 Get 3 bundle and I'm so...”
Zoe★★★★★
“Really happy with this case. I love the style and the print, and the glossy finish looks really nice. The magnetic charging also works perfectly with...”
Analise★★★★★
“Got so many compliments on my laptop case at Uni, definitely worth the price. The quality is great, it has a matte finish and the colours...”
Diane★★★★★
“The GLOSS is gorgeous! 😍 Shipping was quick and was updated along the way. Phone definitely looks and feels protected 🩷”
Jasmine · Verified buyer★★★★★
“I am very happy with my new phone case. It is very pretty and feels like good quality. I also like that it is nice and...”
Daniela
Description
Keep your phone secure and within reach without giving up your hands. The KASEO Phone Strap comes in two lengths — an adjustable cross-body and a wrist strap — so it's there when you need it and gone when you don't. For the person who's dropped their phone in one too many public places and has decided enough is enough.
Features
Two ways to wear it.
Adjustable cross-body strap — long enough to wear across your body, short enough to still feel secure.
Detachable wrist strap — quick to clip on when you just need extra grip.
Compatible connectors — works with any case that has strap-compatible slots.
Durable, comfortable material — built for all-day wear.
Made to order — assembled when you order it, so it arrives fresh.
What's in the box: 1 × KASEO Phone Strap (cross-body + wrist attachment)
Shipping & Returns
Free shipping on orders of €60+ to the EU and UK, €75+ to the US and Canada, and €90+ everywhere else.
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